Refund policy
We want you to be happy with your purchase. Please read this policy before ordering.
Faulty, damaged or not as described
If your item arrives faulty, damaged in transit, or does not match its description, please contact us at enquiries.caviera83@outlook.com with your order number and photographs of the item and its packaging where possible.
We ask that you contact us within 30 days of delivery where possible to help us resolve matters quickly, including transit claims with Australia Post. This is a request, not a deadline, and does not limit your rights under the Australian Consumer Law.
Please keep the packaging where possible until the matter is resolved. We will provide the appropriate remedy under the Australian Consumer Law and cover or reimburse reasonable return postage.
Change of mind
We do not accept returns for change of mind or incorrect choice. This does not affect your rights under the Australian Consumer Law or the EU right of withdrawal described below.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
A note on vintage and antique items
Our pieces are pre-owned and may show age-related wear, patina or imperfections. Please review each item’s description and photographs for its stated condition. Consumer guarantees still apply, taking account of the item’s age, price and condition. Nothing in this section limits your statutory rights.
Returning an item
Please contact us before sending anything back so we can provide the return address and help avoid delays. This request does not limit your statutory rights.
Non-returnable items
Gift cards cannot be returned for change of mind. This does not limit any statutory rights.
European Union orders
If you are a consumer and your order is delivered to the European Union, you may withdraw from your purchase within 14 days of the day you receive it, without giving a reason.
To withdraw, tell us before the 14 days end by emailing enquiries.caviera83@outlook.com. Return the item without undue delay, and within 14 days of telling us.
We will refund all payments received, including the standard delivery charge, within 14 days of receiving your notice. We may withhold the refund until we receive the item or evidence that you have sent it back, whichever happens first.
You pay the direct cost of returning the item for withdrawal. You may handle the item as you would in a shop to examine it. If it has been handled beyond that, we may reduce the refund by any resulting loss in value.
Refunds
Refunds are processed to your original payment method within three business days after we receive and inspect the returned item, subject to any earlier deadline required by law, including the EU withdrawal provisions above.
We will let you know once your return has been received and inspected. Please allow additional time for your bank or card provider to process the refund. If you have not received it within 10 business days of our confirmation, please contact us at enquiries.caviera83@outlook.com.
Contact
Caviera83
ABN 30 773 329 208
Email: enquiries.caviera83@outlook.com
We respond within 24 hours where possible.
PO Box 759, Upper Coomera QLD 4209, Australia