Refund policy

We want you to be happy with your purchase. Please read this policy before ordering.

Faulty, damaged, or not as described

If your item arrives damaged in transit, is faulty, or does not match its description, contact us within 30 days of delivery at enquiries.caviera83@outlook.com with a photograph. We will refund you in full, including postage both ways, or arrange a suitable resolution with you.

Change of mind

Every piece we sell is one of a kind and is photographed and described in detail before purchase. For that reason we do not offer refunds or returns for change of mind, incorrect choice, or where an item does not suit.

Please ask before you buy. We are always happy to provide additional photographs, measurements or information — we would far rather answer a question than have you disappointed.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

A note on vintage and antique items

Our pieces are pre-owned and, in many cases, decades old. Age-appropriate wear, patina and minor imperfections are part of their character and are not considered faults. The condition of every item is described in detail, and the photographs form part of that description.

Returning an item

Please do not send anything back before contacting us. We will confirm the return and provide the return address. Items sent without prior arrangement cannot be accepted.

Non-returnable items

Gift cards cannot be returned.

European Union orders

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be returned in the same condition you received it, with any original packaging, along with proof of purchase.

Refunds

We will let you know once your return has been received and inspected, and whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process it. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at enquiries.caviera83@outlook.com.