Shipping Policy

Shipping & Dispatch

All Caviera83 orders are dispatched with full tracking via Australia Post or a trusted courier. We take care in packaging every piece — particularly fragile, vintage, and one-of-a-kind items — and we take responsibility for your order until it reaches you safely.

Shipping Prices (AUD)

Tracked Australian shipping starts at A$9.95. The final shipping charge depends on the items in your cart and the delivery destination and is shown at checkout before payment.

  • Selected small jewellery and lightweight collectables: Standard A$9.95; Express A$14.95.
  • Larger or heavier items: rates vary by item and packed weight. Check the shipping total at checkout before paying.
  • Perfume and fragrance: Australia-only tracked road delivery, A$20.25. Express and international shipping are unavailable for fragrance.
  • International tracked shipping for small jewellery and lightweight collectables (Standard / Express): New Zealand A$21.60 / A$38.60; Asia Pacific A$26.85 / A$43.85; USA & Canada A$29.95 / A$46.95; UK & Europe A$35.55 / A$52.55; Rest of world A$43.80 / A$60.80. Larger or heavier items are priced by packed weight and shown at checkout before payment. Where your local currency is available, prices are shown in that currency at checkout.

Add all items to one cart to see the combined shipping charge before paying. For separate orders or postage questions, contact enquiries.caviera83@outlook.com before payment.

Dispatch Timeframe

Orders are dispatched within 24 hours of cleared payment where possible, and generally within 1–3 business days. You will receive a confirmation email with your tracking number once your order has been sent.

Shipping Protection

We believe our responsibility to your order does not end when it leaves us. All orders are dispatched with full tracking, and additional protection is applied based on the value, nature, and destination of each order:

  • Under $300 AUD — Full tracking with up to $100 included carrier compensation.
  • $300–$1,000 AUD (domestic) — Full tracking. Australia Post Extra Cover may be applied at our discretion based on item value, rarity, fragility, and destination.
  • Over $1,000 AUD (domestic) — Full tracking with Extra Cover applied to the full declared value as standard.
  • International orders over $300 AUD — Full tracking with Extra Cover included to the declared value.

If you are purchasing a higher-value item and would like to request additional transit cover, please contact us before dispatch and we will arrange it.

Signature on Delivery

Orders of A$1,000 or more require a signature on delivery. Any applicable signature service charge is displayed at checkout. If no one is available to sign, Australia Post will leave a collection card and hold your parcel at your nearest post office. For higher-value purchases, we recommend using a delivery address where someone will be present, or a post office box.

Fragrance Shipping

Perfume and fragrance are sent within Australia by tracked road transport only. Express delivery and international shipping are unavailable for fragrance.

International Orders

All international orders are sent via Australia Post tracked international services. Extra Cover is included to the declared value for international orders over $300 AUD. Signature on delivery applies for international orders of A$1,000 or more, subject to the selected service and destination.

Please note that international customers may be subject to import duties, taxes, or customs charges on arrival. These are determined by your country’s customs authority and are the responsibility of the buyer. We recommend checking your country’s import thresholds before purchasing, particularly for orders over $300 AUD.

Packaging

Every order is carefully packed to protect the item in transit. Jewellery is individually wrapped and padded. Fragile items including glass, ceramics, and figurines receive additional protective packaging. If your item arrives damaged, please contact us immediately with photographs — we will work with you to resolve the matter promptly.