Returns & Claims

At Caviera83 we specialise in vintage, antique, and one-of-a-kind pieces. Each item is individually sourced, photographed, and described to the best of our knowledge. Because many of our pieces are unique and irreplaceable, we ask that you read this policy carefully before purchasing.

Condition and Description

Every item listed on Caviera83 is described honestly and to the best of our ability, including known age, materials, condition, and any faults or wear consistent with the item’s vintage nature. Photographs are taken to accurately represent each piece.

Our pieces are pre-owned and may show age-related wear, patina or imperfections. Please review each item’s description and photographs for its stated condition. Consumer guarantees still apply, taking account of the item’s age, price and condition. Nothing in this section limits your statutory rights.

Damaged on Arrival

If your item arrives damaged, please contact us as soon as possible, and within 30 days of delivery where you can, with your order number and clear photographs of the outer packaging and the item. Please keep all packaging until the matter is resolved.

We take care in packaging every order and apply transit cover to qualifying shipments. Where a valid claim exists, we will work with you and Australia Post to resolve the matter as promptly as possible. Photographs and the original packaging help us lodge a transit claim with Australia Post, so please keep them if you can.

Item Not as Described

If you believe an item has been materially misdescribed — meaning the item differs significantly from what was stated in the listing — please contact us within 30 days of delivery where possible, with your order number and supporting photographs. We will review each case individually and in good faith.

Normal signs of age, patina, and vintage wear that are consistent with the item’s described condition and era are not considered misdescription.

Returns

Purchases are protected under the Australian Consumer Law and our Refund Policy. If an item is faulty, damaged in transit or not as described, contact us at enquiries.caviera83@outlook.com with photographs, within 30 days of delivery where possible. This does not limit your rights under the Australian Consumer Law. We will provide the appropriate remedy. We do not offer returns for change of mind or incorrect choice. Please contact us before sending anything back so we can confirm the return address.

Because many of our pieces are vintage and one-of-a-kind, we are always happy to answer questions about condition, dimensions, materials, or provenance before you purchase — please don’t hesitate to ask.

Customers in the European Union have a 14-day right of withdrawal. See our Refund Policy for how it works.

International Buyers

International buyers are responsible for any import duties, taxes, or customs charges applied by their country’s customs authority on arrival. These charges are outside Caviera83’s control and are not grounds for a return or claim.

If an international order is lost in transit, please contact us and we will investigate with Australia Post. All international orders over $300 AUD are dispatched with Extra Cover to the declared value.

Contact

For all claims and queries, please contact us at enquiries.caviera83@outlook.com. We are committed to resolving any genuine issues promptly and professionally.